21.co.uk was launched in 2015, making it one of the newer casinos we reviewed. That said, it was launched by the Imperium Network Solutions LTD, which also owns many other casinos including The Grand Ivy and Jackpot Luck. That bodes well for 21.co.uk Casino, as they are being run by people with a lot of experience in the casino business.
21.co.uk has received a very mixed reception during the few years it has been open. People have been very supportive of the number of games available. That said, people have complained about the terms of their promotions, and that getting paid by the casino can take a bit of time. Nobody has said that 21.co.uk Casino doesn’t pay at all – just that there seem to be needless delays they don’t find at other similar casinos.
21.co.uk has taken the initiative and seems to have solved most of its payment issues. This may be an effort on their part to keep their license with the UK Gambling Commission and the Alderney Gambling Control Commission. For whatever reason we have to give them credit for acting quickly on the complaints raised. They seem to want to do well, and it may have simply been software glitches that caused the processing problems. The issues with payments by 21.co.uk seem to have been solved at this point.
21.co.uk directs their advertising and their play at the UK market. Therefore, they don’t have much action from punters in the EU or other regions. They offer a diverse selection of slot machines and table games. They have developed apps for iOS and Android that will play their games on most portable devices. That said, on their app they don’t break their games down into categories at all. Instead you have to know the name of the game you want to play and do a manual search for it. This seems like an odd commission on the part of 21.co.uk.
The navigation on 21.co.uk Casino is nothing breathtaking. It works but their designers could have put a little bit more effort into it. They do break their games down into categories and provide a review complete with the return to player ratio, the minimum bet and the maximum bet. They should have created more categories. Though since they are new, 21.co.uk Casino may do this in the future.
The customer service provided by 21.co.uk isn’t great. You can’t call them up 24 hours a day, seven days a week. In addition, their deposit and withdrawal options are limited.
21.co.uk may have fixed the problems with their withdrawal procedures, but issues with their promotions still exist. Their play through amounts are well above industry standard – 40 times for some matching funds, 50 times for others. Their promotions all have different terms and conditions. We can see why some punters are not exactly happy with the promotions offered by 21.co.uk.
21.co.uk offers a bunch of seasonal offers. Each comes with its own unique terms and conditions and should be looked at carefully before you choose to select one of them. Their promotions are limited to people who live in the UK – so if you are out of the area, you might as well skip this casino. To find out what their current offers are, click on the Promotions tab on the 21.co.uk website.
Unlike most online casinos, 21.co.uk does have a no deposit bonus. Simply register – you’ll be required to provide your card details – and they will put £10 into your account. That said, there is a catch. 21.co.uk Casino requires you to bet the money a whopping 99 times before you can cash out. Also, the most you are allowed to win with your no deposit bonus is £50. So while there is a no deposit offer it’s not really that great.
21.co.uk will offer you a welcome bonus of 100% matching funds on the first £221 you deposit. That said, you will have to bet the money 40 times before you can collect it. That’s slightly higher than the industry standard of 35 times play through. And you can find casinos that will only force you to play through 20 times. On your second deposit you will receive 50% in matching funds up to £50. This money must be played through 50 times before you can claim it. We think that’s a bit harsh. 40 times is a lot. 50 times play through is out of line.
Free spins may be offered by 21.co.uk Casino in their promotions from time to time. If they are, please check out the terms and conditions for the free spins. They might be great, but they might also work against you. 21.co.uk is not exactly known for the strength of their bonus offers.
21.co.uk is growing. At the moment there are several hundred games you can choose from. That’s not as high as the thousands on some sites, but it’s considerably better than the 100 or 200 many new sites offer. They have a wide variety of providers from NetEnt to Microgaming and IGT. They have modern next generation games with mini games and free spins and a fair selection of old school three reel one line games.
Their progressive slot machines are provided by Blueprint Gaming. We are not that familiar with that provider. That said the size of the progressive jackpots offered by 21.co.uk Casino seem fairly large. Super Spinner Bar-X seems to be the most popular and has the biggest jackpot offered. There are only a couple retro games with progressive jackpots. In general, retro games worked on a fixed payout and are not progressive.
That said, they do have a decent sized library of non progressive next generation and modern video slot machines. You can play Happy Days. You can play Planet Moolah. Pretty much all of the well known games are here. If you want something a little bit more obscure you might have to go someplace other than 21.co.uk Casino.
On table games they have a decent selection. You have multiple variations of blackjack and roulette. You can also play baccarat. Pretty much, if there is a popular version of blackjack, roulette or baccarat, you’ll find it at 21.co.uk Casino.
Then there is the Live Casino. Here at 21.co.uk Casino you’ll find blackjack, roulette and poker. You’ll be able to talk to the dealer and the other players. You’ll feel exactly like you are in Vegas laying down your bets. Their live casino is really well done and part of 21.co.uk Casino that really shines.
21.co.uk Casino has solved the problem with payouts taking too long. That said they still have a limited number of ways to pay and get paid. You can use Visa, MasterCard, Visa Electron Maestro, Neteller and Paysafecard. That’s it. That said the payments are immediately credited to your account which is a mark in their favor.
Your minimum deposit at 21.co.uk Casino is 10 – which is industry standard. However, the most you can withdrawal in a month is £10,000. They have progressive jackpots that can pay off in the millions. Just how much time at £10,000 a month would it take you to actually collect what you had won?
When you do want to make a withdrawal 21.co.uk Casino will have it on hold for two days for processing. This is longer than the industry standard of a 24 hour hold. At that point it is up to your card as to how long you will have to wait to get your money. In general, you can expect a wait of about five days after the 21.co.uk Casino has processed your withdrawal.
21.co.uk Casino is still growing. And it’s showing its growing pains. While it no longer takes forever to withdraw your money there is still a longer wait than at most casinos. And the cap of £10,000 a month you can withdraw seems to not be enough. That said, they do have a good range of games.
If they could improve their customer service and put a little more effort into their banking they might end up with a decent casino.